This Privacy Policy explains how Ukiyo Beauty Lounge ("Ukiyo", "we", "us" or "our") collects, uses, discloses and protects your personal information when you visit our website (ukiyo.my), contact us, or use our services at our Kuching and Kuala Lumpur branches. We handle your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Information We Collect
We only collect the information we need to serve you well:
- Information you give us directly — such as your name and email address when you sign up through our website pop-up, and your name, phone number and enquiry details when you message us on WhatsApp or Instagram to ask about or book a treatment.
- Information collected automatically — when you visit our website, limited technical information such as your device type, browser and general usage may be processed by our website host to keep the site running and secure.
- Local storage — our website saves a small marker in your browser so that our welcome pop-up (offering 10% off your first visit) does not keep reappearing on return visits. This does not identify you personally.
How We Use Your Information
- To respond to your enquiries and arrange your bookings.
- To send you your welcome discount, promotions, new treatment updates and offers — only where you have signed up or given consent. You can unsubscribe at any time.
- To improve our website and the services we provide.
- To comply with any applicable legal obligations.
How We Share Your Information
We do not sell your personal information. We only share it with trusted service providers who help us operate, and only as needed:
- MailerLite — stores our mailing list and sends our emails. See mailerlite.com/legal/privacy-policy.
- Netlify — hosts our website. See netlify.com/privacy.
- WhatsApp & Instagram (Meta) — when you choose to contact us through these apps, your messages are handled under Meta's privacy terms.
- Google Maps — our contact section embeds Google Maps to show our locations, which may set its own cookies.
We may also disclose information where required to comply with the law or to protect our rights.
Cookies
Our website itself does not use tracking or advertising cookies. Third-party content we embed — such as Google Maps — may place its own cookies. You can control or block cookies through your browser settings; note that some embedded features may not work fully if you do.
Data Retention
We keep your personal information only for as long as needed for the purposes described above, or as required by law. If you unsubscribe or ask us to delete your information, we will remove it from our active records.
Your Rights
Under the PDPA, you have the right to:
- Access and request a copy of the personal information we hold about you.
- Ask us to correct or update inaccurate information.
- Withdraw your consent or unsubscribe from our marketing messages at any time (every email includes an unsubscribe link).
- Request that we delete your personal information, subject to any legal requirements.
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach us at:
- WhatsApp: +60 12-793 1431
- Instagram: @ukiyobeauty.my
- Email: [add your business email here]
- Kuching: Level 3, Lot 29–30, CityONE Megamall, 93350 Kuching, Sarawak
- Kuala Lumpur: 1-7, Retail The Park 2, Bukit Jalil, Residensi Park, 2 Persiaran Jalil Utama, Bukit Jalil, 57000 Kuala Lumpur